PLEASE NOTE from 1st March 2022 all routine prescriptions will now take 72 hours (3 working days) to process and can be ordered by one of the methods below.
Repeat prescriptions cannot be ordered over the telephone via enquiries or appointments. Thank you for your co-operation.
There are three ways to digitally order your repeat prescriptions: –
NHS Wales App – has replaced My Health Online
Please register for the new NHS Wales App.
You can register by searching “NHS Wales App” online, on the Apple “App Store” or Android “Google Play store” or by visiting app.nhs.wales/login on your browser.
Any help will be available via the “help” option on the app or website.
Online Repeat Medication Request website form
Complete an online request form on this website this will prompt you to complete relevant details needed to complete your prescription request.
E-mail request
E-mail: – prescriptions.w98049@wales.nhs.uk Please provide your name, date of birth and the names of the items requested. Please indicate which pharmacy you would like your prescription to be delivered to. If collecting from the surgery, please indicate which site (Uplands or Mumbles). Please allow up to 3 working days for us to process your repeat script.
Please note this email is for Repeat Prescription requests only. Any other medical issues will need to go through the Practice via telephone or AMGP.
Other ways to order your prescription
The practice will also accept patient requests for repeat prescriptions in any of the following forms.
Repeat Request Form (Computer slip)
On a current & valid repeat prescription slip properly completed by the patient or their representative.
Letter
On a letter clearly giving the patients Name, Address, Date of Birth, and requested medication with a contact number in case of queries.
The practice will usually be able to have a repeat prescription ready for picking up within 72 hours (3 working days) from the receipt of a request. It is the patients or the patient’s representative who must take the responsibility for collecting the prescription and presenting the prescription to a chemist of their choice for dispensing.
- The patient or their authorised representative may personally collect the prescription.
- The patient may include a stamped addressed envelope with the repeat request.
- The chemist may pick up the prescription from the practice on behalf of the patient. In this case it is the patients responsibility to telephone the chemist and request that they to pick up the prescription on the patient’s behalf from the surgery. Some pharmacies will order repeat medication on behalf of the patient. Please check with your local pharmacy if they offer this service.
Please ask at reception for a copy of our repeat medication brochure.
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) makes things easier. Your prescription no longer needs to be collected from the GP surgery and taken to your chosen pharmacy or dispenser. It will be sent electronically.
You won’t have to go to the surgery just to pick up the prescription.
Your pharmacy or dispenser will still need time to get your items ready, just as they do now.
EPS is safe and secure. Your prescription can’t get lost, as staff can always see on the system where it is.
If you would like to use the service, please contact your local pharmacy to sign up.