PLEASE NOTE from 1st March 2022 all routine prescriptions will now take 72 hours (3 working days) to process and can be ordered via our email prescriptions.w98049@wales.nhs.uk, or via the new NHS Wales App.
Repeat prescriptions cannot be ordered over the telephone via enquiries or appointments. Thank you for your co-operation.
There are two ways to digitally order your repeat prescriptions: –
NHS Wales App – has replaced My Health Online
Please register for the new NHS Wales App.
You can register by searching “NHS Wales App” online, on the Apple “App Store” or Android “Google Play store” or by visiting app.nhs.wales/login on your browser.
Any help will be available via the “help” option on the app or website.
E-mail request
E-mail: – prescriptions.w98049@wales.nhs.uk Please provide your name, date of birth and the names of the items requested. Please indicate which pharmacy you would like your prescription to be delivered to. If collecting from the surgery, please indicate which site (Uplands or Mumbles). Please allow up to 3 working days for us to process your repeat script.
Please note this email is for Repeat Prescription requests only. Any other medical issues will need to go through the Practice via telephone or AMGP.
Other ways to order your prescription
The practice will also accept patient requests for repeat prescriptions in any of the following forms.
Repeat Request Form (Computer slip)
On a current & valid repeat prescription slip properly completed by the patient or their representative.
Letter
On a letter clearly giving the patients Name, Address, Date of Birth, and requested medication with a contact number in case of queries.
The practice will usually be able to have a repeat prescription ready for picking up within 72 hours (3 working days) from the receipt of a request. It is the patients or the patient’s representative who must take the responsibility for collecting the prescription and presenting the prescription to a chemist of their choice for dispensing.
- The patient or their authorised representative may personally collect the prescription.
- The patient may include a stamped addressed envelope with the repeat request.
- The chemist may pick up the prescription from the practice on behalf of the patient. In this case it is the patients responsibility to telephone the chemist and request that they to pick up the prescription on the patient’s behalf from the surgery. Some pharmacies will order repeat medication on behalf of the patient. Please check with your local pharmacy if they offer this service.
Please ask at reception for a copy of our repeat medication brochure.
