We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available Monday – Friday 8am-10am. This service may close earlier if the GP lists reach maximum capacity. We respond during working hours Monday to Friday.
- We will usually get back to you within a couple of hours. Routine enquiries can take 24-48 hours to respond.
- You can request a particular doctor or nurse (so long as they’re working). If they are not available, we may ask if you wish to see another GP that day or re-submit your request when the requested GP is next available.
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. The request will also be routed through the AskMyGP system in the order it was received and prioritised as per digital requests. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
We kindly ask that patient requests are sent under the correct patient details to ensure all requests are inputted into the correct records and the GP can access any previous requests if needed.
Find out how to create a request for someone you care for and how to create an account if you share an email
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8.30am rush for appointments, and be seen if needed the same day!
- We have a policy of seeing acutely unwell children aged 16 and under on the same day and sometimes they will be seen ahead of other patients waiting. We would ask patients to be sympathetic to this approach.
